TERMS AND CONDITIONS

THESE TERMS AND CONDITIONS, ALONG WITH ANY OTHER POLICIES OR GUIDELINES POSTED ON THIS WEB SITE, SHALL GOVERN YOUR USE OF THIS SITE. BY USING THIS SITE AND/OR BY PLACING A TICKET REQUEST ON THIS SITE, YOU ARE AGREEING TO THE FOLLOWING TERMS AND CONDITIONS. PLEASE READ THEM CAREFULLY BEFORE MAKING A TICKET REQUEST.

TICKETS

PURCHASING AND PRICE OF TICKETS

The price that you pay may be substantially higher than the face value printed on the tickets. Sport Events provides you with the service and convenience of locating premium and other tickets that are difficult to find or sold out via primary distribution channels. Tickets posted on our resale marketplace Sport Events, are supplied by professional resellers pre-screened by Sport Events, as well as individual resellers unable to use their seats. Resellers list these tickets at market value, which may be well above the price printed on the face of the ticket. The market value price for a ticket is quite volatile, and is typically determined by many factors including seat location, supply and demand, date and location of event, etc. All ticket prices are subject to change at any time, without notice, until a charge is made to your credit card. All ticket purchases are assessed a service charge, a shipping fee (if applicable) and taxes (if applicable). All ticket prices are in US Dollars ($USD).

RETURNS

There are no refunds, exchanges, or cancellations on any request once it is submitted to us. This policy is in place because when you place your ticket request, we attempt to secure and acquire those tickets for you from a ticket supplier and are not able to recover our costs. Please order tickets only after you are certain you want them, and have confirmed event information is correct.

PRICES AND SEATING

All prices are listed in U.S. Dollars (USD) and are guaranteed after your order has been confirmed, your credit card has been charged, and your purchase is completed. Since tickets are bought and sold on an open market, market prices are subject to change at any time prior to Order Confirmation, and we do not guarantee that you will be able to purchase the tickets for the prices shown on our Web site or that such tickets will be available, until Order Confirmation. As we represent thousands of ticket resellers who all post tickets for sale on our Web site, we cannot be responsible for any typographical or system errors within the inventory listed for sale. If this type of error is found while processing your order, you will be notified of the error and, a substitution will be made when available, at no additional cost. Please check your tickets carefully once they arrive. The seating chart on our website is included as a convenience and is shown to provide a general view of the venue in accordance with the information we receive, which may or may not be accurate. It is your responsibility to confirm the exact location in the venue of the tickets offered.

Information on this website may contain technical inaccuracies or typographical errors. Please notify us if you discover any such instance. Sport Events reserves the right to make changes without notice. Sport Events does not promise that its site, or any content, service, or feature thereof, will be error-free or uninterrupted, or that any defects will be corrected, or that your use of our website will provide specific results. Sport Events reserves the right to modify, suspend or terminate operation of this site or full or partial access thereto without notice and for any reason.

ORDER PROCESSING/CONFIRMATION

Immediately after you submit your request for tickets online, you will receive an Order Summary email notifying you that we have received your request. This does not confirm ticket availability or prices. It only indicates that we have received your request for those tickets and have begun the process of seeking to secure the requested tickets. Ticket price and availability can only be provided after verification with our supplier. Once a Sport Events representative has reviewed and verified the requested tickets have been secured by us, your credit card will be charged the full purchase price (ticket price, service charge, applicable tax and shipping). You will then receive an Order Confirmation with your invoice number and shipping information, notifying you that your request has been finalized and we have purchased the tickets on your behalf.

In the event that your ticket request cannot be confirmed, you will be personally notified via email or phone. It is your responsibility to check your email, including SPAM filter, for order information from Sport Events.

CREDIT CARD PURCHASES

Please note that purchases by credit card do not grant any variances from our Terms and Conditions. You are still responsible for complying with our Terms and Conditions. Any attempts to defraud Sport Events may result in legal and criminal action brought against you. Sport Events notifies local and federal law enforcement authorities in cases of fraud or suspected fraud and aggressively and fully cooperates with investigations.

Because of the increased market value of certain tickets, Sport Events may request additional proof of identity on any order prior to processing. Proof of identity may include but is not limited to a signed authorization form.

The credit card will be charged in accordance with the Order Confirmation/Processing section.

TICKET DELIVERY/PICK-UP

All tickets shipped will be done so via the delivery option you selected on your order, as soon as the tickets are available to ship. Tickets are only shipped on business days, not including weekends or holidays. Sport Events is not responsible for delivery delays. Sport Events does not require a signature on delivery. It is your responsibility to notify us in writing when ordering, if you would like to require an adult signature upon delivery. You agree to provide us with a valid address to ship your tickets; it should be a location where UPS or FedEx can safely leave your tickets. By providing a delivery location, you hereby specifically agree to be responsible for that delivery and the tickets once delivered to the address you specify. You agree not to dispute such charges. Your expected ticket arrival date is based on the actual date we ship the order. If for any reason your tickets are returned to us, we will try to contact you to arrange for another delivery attempt. If you are unavailable or if you refuse delivery of your tickets, the tickets may be listed for re-sale without obligation.

If we cannot ship your tickets, or your order requires on-site pick-up, then a Sport Events representative will contact you to provide details on how to pick-up your tickets. Additional charges may apply for any special delivery options needed for your order.

TICKET VERIFICATION

It is your responsibility to check your tickets carefully once they arrive, or you pick them up. If the tickets are different from what you ordered, you must notify Sport Events within 24 hours of receiving your tickets and prior to your event.

DEPOSITS

All deposits are non-refundable. If we have provided you with an Order Confirmation email, even though you may have not received your requested tickets or a link to print your tickets we have already committed to acquiring and securing those tickets for you.

LOST OR STOLEN TICKETS

When you receive your tickets keep them in a safe place. You are solely responsible for the safekeeping of the tickets you purchase. Unfortunately, tickets cannot be replaced if they are lost, stolen, or damaged. Please note that direct sunlight and heat can damage some tickets.

EVENT DATES AND TIMES

Event dates and times printed on the ticket, or in any correspondence from Sport Events, are always subject to change. This is especially true for sporting events that are subject to television scheduling conflicts. It is your responsibility to check for any possible changes in date and time. You may check with your local media to ensure that you arrive at the event on the correct date and at the correct time. You agree that Sport Events is not responsible for changes in date or time of the event, and that refunds will not be issued due to event dates or times being changed. In addition, certain events may have minimum age requirement to attend; it is your responsibility to confirm age eligibility for attendees prior to purchase.

CANCELLED EVENTS

If an event is cancelled for any reason other than an act of God (rainout, earthquake, flood, etc.), war, terrorism, strike, or lockout, we will provide a full refund for the amount that you paid for the tickets. Event exceptions listed below. Shipping charges are not refundable. TICKETS MUST BE RECEIVED BACK IN OUR OFFICE WITHIN 14 DAYS OF THE ANNOUNCEMENT OF THE EVENT CANCELLATION. In case of a rainout or strike for a sporting event, no refunds will be made.

SPECIAL NOTE ABOUT US OPEN TENNIS CHAMPIONSHIPS: If you purchased or sold a ticket for the US Open Tennis Championships, and the USTA (US Tennis Association) cancels that particular US Open session due to inclement weather, Sport Events will provide a refund of the face value amount paid by the purchaser of an applicable US Open ticket (excluding processing and shipping fees), and the reseller of a US Open ticket will not receive any proceeds. Please visit our US Open Tennis Tournament webpage for more details on our rain-out policy on this event. A delayed or rescheduled session does not constitute a cancellation.

SPECIAL NOTE ABOUT THE MASTERS GOLF TOURNAMENT: If you purchased a ticket to the Masters Tournament, and a delay or cancellation occurs, Sport Events will issue a company credit for the purchase price. Please visit our Masters Golf webpage for more details on our rain-out policy on this event. A delayed or rescheduled session does not constitute a cancellation.

POSTPONED OR RESCHEDULED EVENTS

If an event is postponed or rescheduled, the tickets will be honored for the rescheduled event date. New tickets will not need to be issued for most rescheduled events or postponements. As we are not able to recover our costs on the tickets that we acquired for you, we in turn are unable to offer customers refunds on postponed or rescheduled events.

VENUE CHANGES

In the case that an event is relocated to a different venue, tickets for the new venue will be provided if necessary and a refund will not generally be given. Exact refund and exchange policies are determined on a show-by-show basis by the venues and performers. If seating is not available at the new venue a refund will be offered.

SHIPPING CHARGES

Shipping charges are calculated based on delivery location and shipping method.

PACKAGES

ACCOMMODATIONS

For packages that do not include a flight, extra hotel nights are available upon request for an additional cost. Sport Events reserves the right to substitute comparable hotels of equal or better rating. You must check into the hotel room on the scheduled arrival day of the package to avoid being considered a “no show”. If a passenger is a “no show”, Sport Events is not responsible for providing any portion(s) of the package to you. Most hotels expect departing guests to vacate rooms by 11 AM and arriving guests to check-in after 3 PM to allow for cleaning and maid service.

CANCELLATION AND REFUND POLICY

There are no refunds or cancellations on any request once it is submitted to us. This policy is in place because when you purchase an event package, we secure and confirm all elements of that package from a supplier and are not able to recover our costs. All payments made to Sport Events are non-refundable and no credits will be given by Sport Events for any reason including but not limited to the following: reductions in group size, unused tours, unused portions of packages and your failure to comply with the terms and conditions listed herein. In an event of a reduction in group size, corresponding deposits of canceled passenger blocks are non-refundable and non-transferable (e.g. to the balance of the remaining group). If cancellation by one or more passengers alters the room requirements of the remaining passengers, those passengers still traveling must pay the revised rate. Exceptions to this policy cannot be made for any reason, including weather, acts of God, terrorism, civil unrest, and personal or medical emergencies. We regret that we cannot make exceptions for personal emergencies. We recommend that you consider purchasing tour cancellation insurance.

SPECIAL NOTE ABOUT THE MASTERS GOLF TOURNAMENT: Cancellation/Course Closing: In the event a Practice Round or Tournament round is cancelled, tickets are valid only for the dates on the tickets. Augusta National, Inc. reserves the right to close the course due to adverse weather conditions or for other safety reasons. No refunds, rain checks, exchanges or replacements will be made.

SPECIAL NOTE ABOUT THE SUPER BOWL: Same Day Travel: If the same day charter is cancelled due to weather or delayed for any reason THERE ARE NO REFUNDS.

CHANGES

All prices are subject to change without prior notice until your reservation is confirmed. All prices published for each package are per person rates. Required payment from you must be received by Sport Events in order to confirm any reservation. Sport Events reserves the right to accept or decline any person as a member of its tour or to cancel a tour completely in its sole discretion. Sport Events reserves the right to cancel any reservation and in such case will remit a full refund to the cancelled party. Any changes to your booking requested more than 60 days prior to event date are subject to a $100 administration fee per change made. Any changes within 60 days of the event are subject to full cancellation charges. Re-sale of all Sport Events packages is strictly prohibited without the express written consent of Sport Events. Permitted re-sales are subject to a 15% transfer and changes fee based on the original purchase price of the package.

AIR PORTION

APPLIES ONLY TO PACKAGES THAT INCLUDE A ROUND TRIP CHARTER FLIGHT. Flight check-in will begin two hours prior to scheduled departure time and passengers will be checked-in from a manifest. No airline ticket will be issued. Flight ticketing will be by e-ticket. Flights will be operated in compliance with all applicable laws and regulations and price may be adjusted on a pro-rata, per seat basis in accordance with any fuel price increase passed through Sport Events by the direct air carrier. You recognize that Sport Events is not the Direct Air Carrier and does not control the flight schedule and you agree that Sport Events shall have no liability for any delays or change of schedule.

PAYMENT OR DEPOSIT

Please refer to the event specific payment schedules in Sport Events documents. Full payment is due at the time of booking in order to confirm reservation. Our intention is to provide you with the package you have purchased, at the price in effect at the time of the booking. Payments must be made in the form of agency check, cashier’s check; MasterCard, Visa, American Express and Discover. Your authorization to use credit card number for deposit and/or final payments indicates your complete compliance with these Terms and Conditions. Verbal authorization of your credit card confirms the reservation. If payments are not received by the due dates, the event services to be provided may be considered null and void at the sole discretion of Sport Events and any payments to date will be forfeited. The initial deposit payment can be made by wire transfer, bank check, or credit card. All subsequent payments of $10,000 or more must be made by wire transfer, bank check, or personal check. All Credit Card payments greater than $10,000.00, with the exception of the initial deposit, are subject to a credit card processing fee of 2.65%. This fee covers our costs of processing these transactions. Late payments are subject to a late payment fee of 2.5% of the total outstanding balance of the invoice. This fee is automatically assessed at the point where a payment is past due. Payments that are more than 14 days in arrears are subject to immediate cancellation of the entire invoice with no refund.

PHYSICAL DISABILITY

Any physical disability that may require special attention or treatment must be reported in writing when the reservation is requested so that appropriate arrangements can be made.

TAXES

Sport Events may collect sales tax if required by law. You will be responsible for payment of any sales tax, if applicable.

TICKETS

Unless stated otherwise, Sport Events is not and does not hold itself out to be the official ticket box office for the events in any travel package. Upon payment of the deposit, you acknowledge that Sport Events often pays a premium to obtain tickets to sold out events and that Sport Events accesses tickets from a variety of sources that may or may not include the official ticket sales channel and secondary ticket market sources. You hereby give permission to Sport Events to use its best judgment and experience and all available ticket sources to provide the tickets included in the travel package. In the event that Sport Events is not able to provide tickets ordered, or a reasonably comparable alternative, Sport Events will reimburse you an amount equal to the amount paid by you for the tickets purchased but not delivered. This reimbursement will constitute the full and final extent of Sport Events obligation to you in respect to the non-delivery and any loss or damage, direct or indirect, arising there from.

SECURITY

All payment information is collected via our secure server. Credit card details are encrypted to keep them as safe as possible from unauthorized parties. Our web servers are protected to the extent possible by firewall technology.

EMAIL

By becoming a Sport Events customer, you agree to receive e-mail communications from us. E-mail communications include (but are not limited to) transactional customer service messages related to your specific package purchase(s), and tailored marketing messages informing you about upcoming Sport Events’ events.

You may opt-out of marketing messages at any time by clicking on “Unsubscribe” in the footer of any marketing message. Once you have opted-out, you’ll only receive necessary customer service messages relevant to your package purchase(s).

IMPORTANT PROVISIONS THAT APPLY TO TICKETS AND PACKAGES

IMPORTANT PROVISIONS THAT APPLY TO TICKETS AND PACKAGES

Sport Events provides its website and service on an “as is” and “as available” basis and disclaims all warranties of any kind, statutory, express or implied, including but not limited to any warranties of accuracy, non-infringement, merchantability and fitness for a particular purpose.

Sport Events further disclaims any and all liability for the acts, omissions or conduct of any third parties in connection with or related to your use of this website or any of Sport Events services. Sport Events will not be liable to you or any other person for any indirect, consequential, exemplary, incidental or punitive damages, including but not limited to lost profits, even if Sport Events has been advised of the possibility of such damages.

In the event Sport Events is required to seek legal remedies to recover fees and/or resolve disputes with you, you agree that Sport Events is entitled to recover all of its costs associated with such action, including but not limited to reasonable attorney’s fees and other costs.

You agree to indemnify and hold Sport Events and its shareholders, officers, directors, representatives, employees, agents, parents, subsidiaries, and affiliates harmless from any demands, loss, liability, claims or expenses (including but not limited to attorneys’ fees and other costs) that are made against Sport Events by any third party (including but not limited to any governmental or third party claim pertaining to federal, state, or local government tax obligations) in connection with, due to or arising out of your use of this site or any transaction with or related to Sport Events.

Sport Events is not responsible for providing transportation or reimbursement of travel-related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason. Any actions by our company that do result in you missing your event will be rectified with our liability not exceeding 100% of your total purchase price.

Sport Events is not responsible for the actions of the crowd at your event. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you. Sport Events is not responsible for any changes made at the venue including, but not limited to, seating arrangement, stage set-up, hospitality areas, or security checks which may delay your entrance to event. If any cameras or audiovisual equipment obstruct the view from your seats, it is your responsibility to ask an usher to remove the obstruction or re-seat you.

DISCLAIMER

Sport Events agrees to offer its services to you as a purveyor of hotel rooms, ground transportation, air transportation, hospitality, and tickets for admission to major sporting and entertainment events. Sport Events is acting as an intermediary and/or agent for suppliers in selling event services or in accepting reservations or bookings for event services which are not directly supplied by Sport Events. Services provided in conjunction with these tours are rendered by suppliers that are not agents or employees of Sport Events. Sport Events therefore shall not be responsible for breach of contract or any intentional or careless actions or omissions on the part of such suppliers, which result in any loss, damage, delay or injury to you or your travel companions or group members.

Neither Sport Events, nor any director, officer, employee or other representative of Sport Events shall be responsible for any injuries, damages, or losses caused to you in connection with terrorist activities, war, insurrection, social or labor unrest, mechanical or construction difficulties, diseases, local laws, climatic conditions, abnormal conditions or development of any other actions, omissions or conditions outside the control of Sport Events. By making deposits and/or full payment for any tour or other arrangements, you acknowledge the position of Sport Events as described above and agrees to hold Sport Events harmless as a result of Sport Events effort to provide you with arrangements requested.

You voluntarily assume all risks and you are advised to obtain appropriate insurance coverage. Your receipt of tickets, vouchers or program information from Sport Events shall constitute an acknowledgement of and consent to these terms and conditions as well as an agreement to convey these matters to all travel companions or group members.

It is your responsibility to obtain the documentation required for their trip such as passports, visas, birth certificates and photo identification. Buyers entering the United States and Canada are required to show a passport for entry. Those denied at any border will not be entitled to any refund.

If an act of God, unavoidable accident, strike or other labor dispute, fire, riot or civil commotion, government action or decree, inclement weather or any other event beyond the control of Sport Events makes it impossible or illegal to provide tours, tickets, etc., then Sport Events shall not be obligated to you in any manner and Sport Events shall not be in default.

Sport Events is an independently owned and operated business and is not affiliated with any hotel, airline or entertainment venue. Any reference to specific events herein is made only for the clear identification and is not intended to imply, nor should it be understood or assumed, that Sport Events is endorsed by, sponsored by, approved by or otherwise affiliated with the organizers and/or sponsors of events referenced herein.

CHOICE OF LAW AND ARBITRATION

You acknowledge and agree that all matters relating to your use of this website and/or your transaction(s) with Sport Events will be governed by the laws of the United States and the State of Indiana. Any controversy or claim, including but not limited to, your use of this website, any statements on the website, your purchase of a package or tickets from Sport Events, or any alleged breach of these terms and conditions, shall be resolved through binding arbitration in Marion County, Indiana, and administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules including the Optional Rules for Emergency Measures of Protection. All parties waive their right to participate in a class action with respect to any matters hereunder.

WEBSITE USAGE AND DISCLAIMER

Aside from our listed official partnerships, we are neither affiliated with nor endorsed by any of the artists, teams, venues or organizations listed on this website. Terms used to describe any artists, teams, venues or organizations are used for factual description purposes only. Sport Events may modify these Terms and Conditions at any time, and your use of this site will be conditioned upon the Terms and Conditions in force at the time of your use. When you use our website to request tickets, it signifies your agreement to our Terms and Conditions.